Frequently Asked Questions (FAQ)

At Hilton Clearance, we aim to make your rubbish removal, house clearance, or commercial clearance as quick, easy, and stress-free as possible. Below, we’ve compiled answers to our most commonly asked questions to help you understand our services and give you confidence in choosing us.

If you have any further questions, our team is available 7 days a week by phone or email.

 

What rubbish can Hilton Clearance remove?

We can remove most types of waste from domestic or commercial properties, as long as it is safe to handle. Some examples include:

• Furniture: Sofas, beds, wardrobes, tables, chairs, cabinets, chest of drawers

• Electrical items & white goods: TVs, computers, fridges, washing machines

• Kitchen & bathroom items: Cabinets, sinks, toilets, tiles

• Building & construction waste: Timber, bricks, floorboards, rubble, tiles

• Garden waste: Hedge clippings, tree cuttings, soil, turf, old garden furniture, sheds

• General junk & bric-a-brac: Boxes, toys, old clothes, household items, paperwork

• Metal & steel items

• Other: Boilers, radiators, loose debris from lofts, attics, garages, and cellars

We handle both small and large clearances across the Three Counties: Worcestershire, Herefordshire, and Gloucestershire.

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What rubbish can’t you remove?

For health, safety, or legal reasons, we cannot remove:

• Asbestos

• Raw meat or fish

• Gas bottles

• Fire extinguishers

• Medical or biological waste

• Oils, petrol, or other hazardous liquids

• Toxic substances

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If you’re unsure, contact us—sometimes we can offer bespoke solutions.

 

Which areas do you cover?

We provide residential and commercial rubbish removal across the Three Counties, including:

• Worcestershire: Worcester, Malvern, Kidderminster, Evesham, Redditch, Bromsgrove, Droitwich

• Herefordshire: Hereford, Leominster, Ross-on-Wye, Ledbury, Bromyard, Kington

• Gloucestershire: Gloucester, Cheltenham, Stroud, Tewkesbury, Cirencester, Dursley, Lydney

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If you’re unsure whether we can reach your location, just get in touch.

 

Do I need to leave all waste in one place?

No, we can collect rubbish from multiple spots—inside, upstairs, or outside—as long as it’s safe to access.

However, grouping waste together helps us provide an accurate quote and ensures nothing is missed.

 

Do I need to leave my waste outside?

Not necessarily. Waste only needs to be moved outside if you won’t be at the property, making it easier for our team to access.

 

Are there locations you cannot access?

We cannot remove waste from areas that are unsafe or inaccessible, including:

• Loft or attic spaces without safe access

• Steep or unstable staircases

• Remote locations difficult for our vans to reach

• Properties with restricted parking or access issues

 

Does my waste need to be bagged?

No, we’ll gather your waste ourselves. However, bagging small items can help ensure an accurate quote and prevent anything from being left behind.

 

How much does rubbish removal cost?

• Call-out fee: Paid upfront to secure your booking and deducted from the total collection cost.

• On-site assessment: Final costs are confirmed once we see the waste.

• Extra waste: If there’s more than expected, we’ll re-quote on the day.

• Refunds: If less waste is collected than prepaid, we’ll refund the difference within 5 working days.

We also offer fixed prices for specific services, like sofa removal.

 

Do you offer time slots?

Yes, depending on your location and the type of clearance:

• All-day

• Morning

• Afternoon

• 2-hour windows

We’ll keep you updated if there are any delays.

 

Can I change or cancel my booking?

• Change: You can update your booking up to 48 hours in advance, free of charge.

• Cancel: You can cancel up to 48 hours before your appointment for a full refund. Cancellations after this may incur up to 50% of the quoted price.

 

Do I need to be present for the clearance?

No, but you must be contactable or have prepaid. Sending photos of your rubbish in advance helps us confirm the scope of work. A friend, family member, or neighbour can also be present to guide our team.

 

Parking & access considerations

You must provide safe and reasonable parking for our team. Extra charges may apply if:

• We need to park further away due to restrictions

• Lifts are unavailable in high-rise buildings

• Security systems restrict access

• Waste is located far from the road

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Payment methods

We accept card, BACS, or cash on the day for any additional payments.

 

What happens to my waste?

All waste is sorted at licensed transfer stations, then recycled or disposed of responsibly. We aim to recycle at least 97% of collected waste and provide compliance documents for your peace of mind.

 

Contact Hilton Clearance Today

For professional rubbish removal, house clearance, and commercial clearance in Worcestershire, Herefordshire, and Gloucestershire, call us on:

• Head Office: 01905 943023

• WhatsApp photos: 07359 545836

 

Hilton Clearance – fast, reliable, and fully licensed waste removal across the Three Counties.